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Description
From ION's point of view, even the smallest items in the product range deserve the same dedication and precision as every complex item. Therefore Neo accessories are a small but essential part of the whole equipment and sometimes these small items decide whether you have a great day on the water or you go home in deep frustration.
FAQ
What payment methods do you accept on surfnow.eu?
We accept a variety of payment methods including credit cards (Visa, MasterCard, American Express, Apple Pay), bank transfers, and Crypto payments.
What delivery options do you offer?
We deliver with GLS and DHL, offering tracked and insured shipping.
The standard delivery time is 2 - 3 business days for Europe and 3 - 5 days for the rest of the world.
For express delivery, please email us to request DHL Express, which delivers to Europe in 1 - 2 business days and the rest of the world in 2 - 3 business days.
What are your shipping rates?
We offer FREE worldwide delivery on orders over 299 € and FREE Europe delivery on orders over 199 €.
Please note that for larger items such as surfboards, windsurf boards, and masts, there may be an additional charge depending on the region. You will see the final shipping price at checkout.
How long does dispatch take?
The dispatch time for items in stock in Slovenia is 24 hours. If items are located in our European Distributor's stock, they will be shipped within 4 to 7 working days.
Do you ship to islands?
For island shipping, orders over 199 € are not free. However, 99% of Europe islands are eligible for free shipping. Please contact us before placing your order to confirm or it might be cancelled.
Greece Island - Free
Spain (Menorca-Malorca-Ibiza) - Free
Will I have to pay taxes or customs duties on my order if I am located outside of the European Union?
We ship from Slovenia which is part of European Union.
Yes, orders shipped to countries outside of the European Union may be subject to import taxes, customs duties, and fees levied by the destination country.
These charges are the responsibility of the recipient and must be paid by the recipient. We have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country, so we recommend that you contact your local customs office for more information.
How do I return an item?
Returns are easy! Simply contact us for a returns number and send your item to our returns centre for fast processing. We'll get you a replacement or refund in no time. Please note that returns are accepted within 21 days of the order date.
Where do you source your products from?
We proudly stock over 2000 products, sourced directly from our inventory in Slovenia and from our European Distributor Stock.
This expansive range allows us to provide the best offers and the most competitive prices on the market. While sourcing from multiple locations might result in a slightly longer wait time for your order, rest assured that the quality and savings are well worth the wait!
What is the difference between Duotone A and B quality products?
The primary difference between our A and B quality products lies in their design. B quality products may have minor design variations or cosmetic imperfections, but rest assured, these differences do not affect the product's performance. B quality products meet Duotone's high standards for functionality and durability, making them a great, more affordable option for those who don't mind a slight aesthetic compromise.
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